FAQ

Choose the product and option, add it to the cart, review the item and quantity, then continue to checkout. Check your email, delivery address, product option, price, and payment details before placing the order.

Email us promptly with the order number. We can change or cancel only while fulfillment has not started. Once dispatched, the normal return process applies after delivery.

The United States storefront and checkout use United States dollars (USD). The final amount and applicable tax appear before you place the order.

We ship to addresses in the United States. Your delivery address is confirmed at checkout.

Free Standard Shipping costs $0.00 on every United States order, with no minimum order value. It is our only shipping method.

Processing takes 1-2 business days, Monday-Friday. Carrier transit is estimated at 3-6 delivery days, Monday-Saturday. The total estimated time from confirmed order to delivery is 4-8 business days. The order cutoff is 2:00 PM Pacific Time (PT, America/Los_Angeles), Monday-Friday. Orders placed at or after the cutoff, on weekends, or on applicable public holidays begin processing on the next business day.

Yes, for transit. Order processing is counted Monday-Friday, carrier transit is counted Monday-Saturday. Sunday does not count.

Yes. When your order ships, we email you a shipping confirmation with your tracking link. A carrier may need time to register the first scan.

Check the address, nearby delivery area, household members, and carrier notice. Then email us with the order number and tracking link. A carrier investigation may be needed.

Use the specifications on the product page for the selected model and option. If voltage, mounting, bulb type, dimming, size, or included components are unclear, contact us before ordering.

A qualified professional should install hardwired lighting in accordance with the product instructions and applicable local requirements.

Stone and wood can vary in color, grain, veining, pores, and texture. Those natural differences are not identical from one piece to another.

Included components vary by product. The product page is the authority for the selected model. Contact us before purchase if the list is unclear.

Lumens tell you how much light a source gives off. Kelvin tells you how warm or cool that light feels. Lower values read warmer, higher values read cooler. Most living spaces sit comfortably between 2700K and 3000K.

That depends on the model, the bulb or the integrated LED driver. The product page lists the dimming details for every model, so check the specifications of the fixture you are considering before you order.

Hardwired fixtures should be installed by a qualified professional in line with local requirements. Plug-in and cordless pieces need no electrician: place them, switch them on, and charge them when needed.

Dust regularly with a soft, dry cloth. Avoid abrasive pads and harsh chemical cleaners, especially on natural stone and unglazed ceramic. For glass, a soft cloth slightly dampened with water is usually enough. Always switch the fixture off and let it cool before cleaning.

Stone and wood are natural materials, so color, veining, and texture vary from piece to piece. That variation is not a flaw; it is the character of the material, and it means the fixture you receive is slightly different from any other.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Elo, Shop Pay, Apple Pay, and Google Pay.

Payments are processed by the secure providers connected to Shopify checkout. Körven Studio does not store full card numbers on its own systems. Your bank may request an additional authentication step.

Check the card details, available funds, billing information, and any bank authentication message. Your bank makes the final approval decision. Do not email us full card numbers or security codes.

Request a return within 30 calendar days after delivery. Contact us before shipping anything so we can approve the request and provide the correct return address.

The customer pays return shipping for a voluntary change-of-mind return. If we confirm that an item arrived damaged, defective, incomplete, or incorrect, we cover the return shipping cost.

No. We do not charge a restocking fee.

After the return arrives and is approved, we issue the refund to the original payment method within 14 calendar days. Your bank may need additional time to show the credit.

Keep the item, packaging, and shipping label. Email us promptly with the order number and clear photos so we can review the case.

Email contact@korvenstudios.com. Include your order number for an existing order and photos when reporting damage, a defect, missing parts, or a wrong item.

Customer support operates Monday-Friday, 9:00 AM-6:00 PM Mountain Time (MT, America/Denver). Messages received outside those hours are reviewed on the next support day.