The Travertine Collection
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Last updated: October 11, 2026
This Return & Refund Policy explains how returns, refunds, exchanges, and cancellations work for orders placed at korvenstudios.com: how long you have, how to get a return approved, the condition we ask for, who pays return shipping, when and how you are refunded, and what happens if an item arrives damaged, defective, incomplete, or incorrect.
You can request a return within 30 calendar days after delivery. The 30 days start on the day your order is delivered to you, as shown by the carrier tracking. You do not need to give a special reason: a voluntary return is possible if you change your mind, for example because the size, finish, or style does not suit your space.
The return window applies to every product sold through korvenstudios.com, including all sizes, finishes, and light-temperature options offered on the product page. If you ordered several items, you can return the whole order or individual items.
To start a return, email contact@korvenstudios.com with your order number, the item you want to return, and a short note about the reason. We review your request and reply by email with a return approval, the return address, and packing instructions.
Please only send a parcel once we have approved your return by email. A parcel that arrives without a prior approval cannot be matched to your order quickly and can delay your refund. Our business address in Wyoming is not a return address.
For a voluntary return, the product must be complete, clean, unused, uninstalled, and undamaged, with its accessories, mounting parts, instructions, and original packaging where reasonably possible. Unpacking an item to look at it, check its size, and compare its finish is of course fine.
Please do not install, wire, drill, cut, or modify a light fixture before you are sure you want to keep it. If a returned item does not meet these conditions, we contact you before deciding how to proceed. This condition requirement never limits a valid claim for an item that arrived damaged, defective, incomplete, or incorrect (see section 8).
After your approved return arrives and has been inspected, we issue the refund to the original payment method within 14 calendar days. We confirm the refund by email. Because every order ships with Free Standard Shipping, there are no original shipping charges to deduct or to add back.
Depending on your bank, card issuer, or payment provider, it can take a few additional business days until the credit appears on your statement. If you have not seen your refund after that time, first check with your bank or card issuer, then email us with your order number.
If you would like a different size, finish, or product instead, email contact@korvenstudios.com within the 30-day window and tell us which item you would like. Exchanges depend on current stock and on the condition of the returned item. If a direct exchange is not practical, we process a return and refund, and you can place a new order for the item you want.
Please inspect your delivery as soon as possible after it arrives. If an item is damaged in transit, defective, incomplete, or not what you ordered, email contact@korvenstudios.com with your order number and clear photos of the product, the packaging, and the shipping label. Keep all packaging until we have reviewed the case, because the carrier may need it for a claim.
Once we have confirmed the issue, we cover the return shipping cost and offer a replacement or a full refund to the original payment method. You never pay for our mistake or for transport damage.
If you want to cancel an order, contact us as soon as possible. We can cancel an order and refund it in full as long as fulfillment has not started. Once an order has been dispatched, it can no longer be cancelled; in that case, the normal 30-day return process applies after delivery.
We send the correct return address with your return approval. Please ship returns only to that address and do not send parcels to our business address.
This policy is in addition to any rights you have under applicable United States federal and state consumer law. Nothing in this policy limits a right that cannot lawfully be limited.
Körven Studio is operated by Korvenstudio Group LLC.
Business address: 30 North Gould Street, Suite 65350, Sheridan, Wyoming 82801, United States
Warehouse address: 807 Airport Access Road, Unit D, Traverse City, Michigan 49686, United States
Email: contact@korvenstudios.com
Phone: +1 (307) 445-3303
Customer support: Monday-Friday, 9:00 AM-6:00 PM Mountain Time (MT, America/Denver)
