The Travertine Collection
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Last updated: October 12, 2026
This Shipping Policy explains where we deliver, what shipping costs, how long processing and delivery take, how tracking works, and what happens if a delivery is delayed, lost, or damaged for orders placed at korvenstudios.com.
Every order ships with Free Standard Shipping at no cost ($0.00 USD). There is no minimum order value and no surcharge for large or heavy items. Free Standard Shipping is our only shipping method, so no shipping fee is added at checkout or afterwards.
We ship to addresses in the United States. We do not currently ship to addresses outside the United States. Your delivery address is entered and confirmed at checkout.
We process orders within 1-2 business days. Processing days are Monday-Friday, excluding applicable public holidays. Processing includes payment review, order verification, careful packing, and handoff to the carrier. Orders placed on a Saturday, Sunday, or public holiday begin processing on the next business day.
The order cutoff is 2:00 PM Pacific Time (PT, America/Los_Angeles), Monday-Friday. Orders placed at or after the cutoff, on weekends, or on applicable public holidays begin processing on the next business day.
After carrier handoff, estimated transit is 3-6 delivery days within the United States. Transit days are counted Monday-Saturday; Sunday does not count as a transit day.
The total estimated time from a confirmed order to delivery is 4-8 business days: 1-2 business days of processing (Monday-Friday) plus 3-6 delivery days of transit (Monday-Saturday). Sunday is not counted. The estimated delivery window is also shown on each product page.
When your order ships, we email you a shipping confirmation with your tracking number and tracking link. The carrier may need some time to scan a parcel after handoff, so the tracking page can take a little while to show the first update. You can also follow your order on our Track Your Order page. If your tracking has not updated after a reasonable period, email us with your order number.
Delivery times are estimates, not guaranteed appointments. Severe weather, public holidays, address problems, high carrier volume, or carrier disruption can delay a delivery. If a delay occurs, we help you follow up with the carrier and keep you informed by email.
If a parcel is marked delivered but you cannot find it, check with neighbors, building management, and any safe place the carrier may have used, then email us with your order number. If a parcel arrives visibly damaged, please take photos of the outer packaging, the product, and the shipping label, keep all packaging, and contact us as soon as possible. We review the case, open a carrier investigation where needed, and arrange a replacement or refund for items confirmed as lost or damaged in transit at no cost to you. Details are in our Return & Refund Policy.
Please check your delivery address carefully before placing your order. If you notice an error, contact us immediately. We can change an address or cancel an order only while it has not entered fulfillment; once a parcel is dispatched, carrier restrictions apply and a change may no longer be possible. If a parcel is returned to us as undeliverable, we contact you to arrange a new delivery or a refund.
Applicable sales tax is calculated and shown at checkout before you place your order. Because we ship only within the United States, there are no import duties. If a carrier or authority ever asks you for an unexpected payment, contact us before paying or refusing the parcel.
For any question about shipping, delivery times, or tracking, email contact@korvenstudios.com with your order number if you have one.
Körven Studio is operated by Korvenstudio Group LLC.
Business address: 30 North Gould Street, Suite 65350, Sheridan, Wyoming 82801, United States
Warehouse address: 807 Airport Access Road, Unit D, Traverse City, Michigan 49686, United States
Email: contact@korvenstudios.com
Phone: +1 (307) 445-3303
Customer support: Monday-Friday, 9:00 AM-6:00 PM Mountain Time (MT, America/Denver)
